A Family Criticized My Service and Left the Restaurant Without Paying an $850 Bill — but I Turned It to My Advantage
When a family skipped their $850 restaurant bill, I was devastated. But with my manager’s plan and an unexpected ally, we turned things around. It started on a busy Friday night. Mr. Thompson, his wife, and their two kids were demanding from the moment they entered. He insisted on a specific table, extra cushions, and…